Health library

KFHC has standards so that you receive timely access to care. The amounts of time you should have to wait when scheduling your appointments with your doctor, specialists and other health professionals are listed below. If you have to wait longer than these appropriate wait times when scheduling an appointment, please give us a call at 661-632-1590 (Bakersfield) or 800-391-2000 (outside of Bakersfield) and we will help you schedule a more timely appointment.

Type of medical appointments: Routine doctor and follow-ups

Appointment wait times: 10 business days*

Type of medical appointments: Specialists

Appointment wait times: 15 business days*

Type of medical appointments: Mental health

Appointment wait times: 10 business days*

Type of medical appointments: Urgent appointments for services that do not require prior authorization

Appointment wait times: Within 48 hours*

Type of medical appointments: Urgent appointments for services that require prior authorization

Appointment wait times: Within 96 hours*

Type of medical appointments: Ancillary services such as x-rays, lab tests and physical therapy

Appointment wait times: 15 business days*

Type of medical appointments: Telephone wait times during normal business hours

Appointment wait times: 10 minutes

Type of medical appointments: Triage: 24/7 services

Appointment wait times: No more than 30 minutes

Type of medical appointments: Initial prenatal care

Appointment wait times: 10 business days

*Doctors can be flexible in making appointments if a longer waiting time is not harmful to the member's health. It must be noted in the member's record that a longer waiting time will not be harmful to the member.