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Member rights

If you are unhappy with a decision KFHC made about an authorization or medication request, or if you have a service or quality of care complaint against KFHC or a provider, please contact us first. You can call 661.632.1590 (Bakersfield) or 800.391.2000 (outside of Bakersfield). You can also visit our website, kernfamilyhealthcare.com, or log in to your KFHC Member Portal account.

You may call the Department of Managed Health Care (DMHC) for help if:

Your grievance is an emergency.
You are not happy with KFHC's decision.
It has not been resolved in 30 days.

The DMHC's toll-free number is 888.466.2219. Its TDD line (for people with hearing and speech impairments) is 877.688.9891. You may also call the Department of Health Care Services Office of the Ombudsman toll-free at 888.452.8609.