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Notice of nondiscrimination

Discrimination is Against the Law

Kern Family Health Care follows State and Federal civil rights laws. Kern Family Health Care does not unlawfully discriminate, exclude people, or treat them differently because of sex, race, color, religion, ancestry, national origin, ethnic group identification, age, mental disability, physical disability, medical condition, genetic information, marital status, gender, gender identity, or sexual orientation.

Kern Family Health Care provides:

  • Free aids and services to people with disabilities to help them communicate better, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need these services, contact Kern Family Health Care at 1.800.391.2000 between 8:00am – 5:00pm, Monday through Friday. If you cannot hear or speak well, please call the California Relay Service at 711. Upon request, this document can be made available to you in braille, large print, audiocassette, or electronic form. To obtain a copy in one of these alternative formats, please call or write to:

Kern Family Health Care
2900 Buck Owens Boulevard
Bakersfield, CA 93308

1.800.391.2000

711 (California Relay Service)

HOW TO FILE A GRIEVANCE

If you believe that Kern Family Health Care has failed to provide these services or unlawfully discriminated in another way on the basis of sex, race, color, religion, ancestry, national origin, ethnic group identification, age, mental disability, physical disability, medical condition, genetic information, marital status, gender, gender identity, or sexual orientation, you can file a grievance with Kern Family Health Care’s Discrimination Grievance Coordinator. You can file a grievance by phone, in writing, in person, or electronically:

  • By phone: Contact Kern Family Health Care’s Discrimination Grievance Coordinator between 8:00am – 5:00pm, Monday through Friday by calling 1.800.391.2000. Or, if you cannot hear or speak well, please call the California Relay Service at 711.
  • In writing: Fill out a complaint form or write a letter and send it to:

Discrimination Grievance Coordinator
Kern Family Health Care
2900 Buck Owens Boulevard
Bakersfield, CA 93308

  • In person: Visit your doctor’s office or Kern Family Health Care and say you want to file a grievance.

OFFICE OF CIVIL RIGHTS – CALIFORNIA DEPARTMENT OF HEALTH CARE SERVICES

You can also file a civil rights complaint with the California Department of Health Care Services, Office of Civil Rights by phone, in writing, or electronically:

  • By phone: Call 1.916.440.7370. If you cannot speak or hear well, please call 711 (California Relay Service).
  • In writing: Fill out a complaint form or send a letter to:

Deputy Director, Office of Civil Rights
Department of Health Care Services
Office of Civil Rights
P.O. Box 997413, MS 0009
Sacramento, CA 95899-7413

Complaint forms are available at http://www.dhcs.ca.gov/Pages/Language_Access.aspx.

OFFICE OF CIVIL RIGHTS – U.S. DEPARTMENT OF HEALTH AND HUMAN SERVICES

If you believe you have been discriminated against on the basis of race, color, national origin, age, disability or sex, you can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights by phone, in writing, or electronically:

  • In writing: Fill out a complaint form or send a letter to:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.