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Notice of nondiscrimination

Discrimination is Against the Law

Kern Family Health Care complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. Kern Family Health Care does not exclude people or treat them differently because of race, color, national origin, age, disability or sex.

Kern Family Health Care:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters.
    • Written information in other formats (large print, audio, accessible electronic formats, other formats).
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters.
    • Information written in other languages.

If you need these services, contact Kern Family Health Care.

If you believe that Kern Family Health Care has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can file a grievance with:

Kern Family Health Care
9700 Stockdale Highway
Bakersfield, CA 93311
800.391.2000
661.664.5179 (fax)
grievance@khs-net.com

You can file a grievance in person or by mail, fax or email. If you need help filing a grievance, Kern Family Health Care is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at ocrportal.hhs.gov/ocr/portal/lobby.jsf or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Ave., SW
Room 509F, HHH Building
Washington, D.C. 20201
800.368.1019
800.537.7697 (TDD)

Complaint forms are available at hhs.gov/ocr/office/file/index.html.