Kern Family Health Care (KFHC) covers the Enhanced Care Management (ECM) services for members that are eligible. These services are to help connect doctors, behavioral health services and community-based services.
You may be called if the ECM program is right for you. You can also call us or speak to your doctor or health site staff to see if you are able to join ECM services.
Covered ECM services
ECM will link you to a care person who you can call and a care team that will work with you to connect any gaps in care with your health care doctors, specialists, pharmacists, and others on the health team you see for care.
Enhanced Care Management Brochure
- Finding doctors
- Making office visits for you
- Explaining the medicines you use
- Getting help with housing
- Setting up a ride to your doctor visits
- Making after hospital care visits for you
There is no cost to KFHC members to use ECM services.
You can join our ECM services if you are:
- Adults (age 21 and older)
- If you are at this time homeless, or might become homeless:
- If you have health issues that are not controlled, and you needed to go to the hospital or emergency department many times in the last 6 months;
- If you have a serious mental illness or struggle with drug or alcohol use;
- If you were released from jail or prison not that long ago and have other needs;
- If you are an adult living at risk of being placed in long-term-care;
- If you are in an adult nursing center and want to live safely in the community.
- If you are pregnant or had a baby in the last year and are Black, Alaska Native, Pacific Islander, or Native American.
- Children/Youth (age 20 and under)
- If you are at this time homeless, or you might become homeless;
- If you have health issues that are not controlled, and you needed to go to the hospital or emergency department many times in the last 12 months;
- If you have a serious mental illness or struggle with drug or alcohol use;
- If you were released from jail or prison not that long ago;
- If you are already part of the California Children’s Services (CCS) program and have other problems;
- If you have a history of being in foster care or the Family Maintenance program;
- If you are getting out of foster care on or after you turn 18, you can get ECM until you are 26.
- If you are pregnant or had a baby in the last year and are Black, Alaska Native, Pacific Islander, or Native American.
If you are using hospice care or you use any care under the 1915 (c) waiver program you are not able to use ECM services at this time.
You can call us at 1.800.391.2000 to find out if ECM is right for you. You can also email us at ecmoutreachspecialist@khs-net.com.
See our ECM brochure English/Spanish.
For a listing of our Enhanced Care Management Providers, please use the Provider Search and select the "Facility/Other Services Providers Tab". For more information on each Enhanced Care Management Provider's Populations of Focus please click below
Enhanced Care Management Population of Focus Listing