If you find yourself dealing with an unexpected illness or health issue during a time that your primary care provider is unavailable, you can make use of our after-hours care services.
For non-emergency health problems, we have both a 24-hour Advice Nurse Line and urgent care providers that make getting fast help possible.
Visit an urgent care facility
Your Kern Family Health Care (KFHC) plan does not require that you get prior authorization to visit an urgent care facility or walk-in clinic. That makes it easier for you to get the medical attention you need faster.
What is urgent care?
Urgent care is for medical issues that do not require emergency room services but need quick attention by a healthcare provider. You should visit an urgent care facility or walk-in clinic if you cannot get an appointment with your primary care provider (PCP) within 48 hours of experiencing your medical issue.
What conditions can urgent care treat?
Here are some of the medical conditions that an urgent care facility can treat:
- Allergy flare-ups.
- Animal or insect bites.
- Ear infections.
- Mild asthma issues.
- Minor broken bones, such as a fractured finger.
- Minor cuts that may require stitches.
- Skin rashes.
- Sore throats, coughs, colds or the flu.
- Sprains and strains.
Call our 24-hour Advice Nurse Line
As a KFHC member, you have 24-hour access to a registered nurse who can speak to you over the telephone to help you decide what to do if you or a family member is sick or hurt. We offer this service in both English and Spanish.
The Advice Nurse Line does not replace your PCP's office during the hours they are open. But it's a good alternative if you have urgent medical questions when your PCP is not available or during the hours your PCP's office is closed. To reach the Advice Nurse Line, call:
Calling the Advice Nurse Line also gives you the option to enter our Health Information Library. This service allows you to listen to pre-recorded health information in English or Spanish. Be sure to listen carefully to the prompts so that you can select the health information you are looking for.
What information should I have ready when I call?
If possible, please have your or the patient's KFHC identification number or Medi-Cal recipient number ready when you call.
If you're calling for another KFHC member who is a family member or friend, please have that person near you in case the Advice Nurse has questions about their condition.