During the COVID-19 public health emergency (PHE), you have been able to keep your coverage regardless of any changes in your circumstances. However, once the COVID-19 PHE ends, your county will check to see if you still qualify for free or low-cost Medi-Cal. If you or someone in your household receives a letter from the county asking for information about your Medi-Cal coverage, please provide the requested information.
Change in Circumstances
Please continue to report any changes in your household to your local Department of Human Services office. This includes:
- changes to your income
- disability status
- phone number, mailing address, or email address changes.
You should also report if someone in your household becomes pregnant, if someone moves in, or anything else that may affect your Medi-Cal eligibility. Reporting these changes may help you continue to receive Medi-Cal coverage after the end of the COVID-19 PHE.
Reporting Contact Information
It is important for the county to have your current contact information. Please report any changes in your contact information so you don’t miss important information about your Medi-Cal coverage. Please report all updated contact information, such as your phone number, email address, or mailing address, to your local Department of Human Services office online at www.benefitscal.com, or by phone at 1-877-410-8812, or by mail at P.O. Box 511, Bakersfield, CA 93302-9985. For a list of office locations visit www.kcdhs.org.
Requests for Information
If you or someone in your household receives a letter from the county asking for information about your Medi-Cal coverage, please provide it. This will help the county ensure that your Medi-Cal coverage remains active.
If you have any questions, or need help with accessing your Medi-Cal coverage, or if your Medi-Cal was discontinued, please contact your local Department of Human Services office. To see answers to frequently asked questions click here.
Yes, you are required to report any changes in your household, such as income, if someone becomes pregnant, a new household member, and any changes to your address to your local Department of Human Services office. This may help ensure that you continue to receive your Medi-Cal coverage after the end of the federal COVID-19 public health emergency.
Yes, it is important that Medi-Cal beneficiaries respond to county requests for updated information, including renewal packets. This will make sure the county has the most current information it needs to renew your Medi-Cal coverage. It will also help the county see if you qualify for no-cost or lower cost coverage.
Please report income changes to your local county office. If your income goes up or your household changes, as long as the COVID-19 public health emergency continues, you will not lose your Medi-Cal coverage.