KFHC 24-Hour Nurse Advice Line
Call Kern Family Health Care at 661-632-1590 (Bakersfield) or 1-800-391-2000 (outside of Bakersfield) and speak to a Registered Nurse.
Kern Family Health Care members can call and speak to a Registered Nurse to help you decide what to do when you or a family member is sick or hurt. Our advice nurses are available 24 hours a day to answer health care questions when your doctor is not available.
Call Kern Family Health Care and listen to recorded information on health topics.
Kern Family Health Care members can call the Health Information Library 24 hours a day to listen to recorded messages on hundreds of health topics.
Follow these simple steps to either speak to a Registered Nurse or to access the Health Information Library.
- Call 661-632-1590 (Bakersfield) or 1-800-391-2000 (outside of Bakersfield)
- Press “1” for English or press “2” for Spanish
- Press “1” if you have a medical problem and need to speak to a nurse OR if you would like to access the Kern Family Health Care Health Information Library
- A Customer Care Professional can transfer you to a Registered Nurse or you can ask to be transferred to the Health Information Library.
Urgent Care Services
What is Urgent Care?
Urgent Care services are those medically necessary to prevent serious deterioration of your health resulting from an unforeseen illness, injury, prolonged pain, or complication of an existing condition, including pregnancy, for which treatment cannot be delayed.
When should you go to the Urgent Care (if your PCP does not have an available appointment)?
- Sprains and strains
- Sore throats, coughs, colds or the flu
- Ear infections
- Sinus infections
- Allergy flare-ups
- Mild asthma
- Animal bites
- Insect bites
- Minor broken bones, such as a finger
- Skin rashes
- Minor cuts that may need stitches
Kern Family Health Care (KFHC) does not require prior authorization for urgent care services. When you need urgent care services (i.e. you need to be seen within 48 hours), it is important to call your Primary Care Provider (PCP) first to see if there is an available appointment or to get medical advice. You can also call the KFHC Advice Nurse line at 661-632-1590 (Bakersfield) or 1-800-391-2000 (Outside of Bakersfield) to get medical advice. If your PCP does not have an available appointment with the next 48 hours and you have an urgent medical concern, please go to the nearest contracted urgent care. When you are outside of Kern County and within the United States, you can receive urgent care service from a non-contracted urgent care. For more information, click here.
Kern Family Health Care Advice Nurse Line Booklet/Health Information Library