Description: Under the supervision of the Member Services Supervisor and the direction of the Member Services Manager, the Member Services Representative II will perform all duties of a Member Services Representative I with the additional lead responsibilities as listed below.
Requirements: Three (3) or more years of recent experience in customer service related field with a high degree of problem solving and decision making. Strong telephone and communication skills required. Typing skills of 45+ NWPM Certificate Required. Associate’s Degree from an accredited school or equivalent. Additional years of experience within a medical call center environment may substitute Education. ** Bilingual Spanish/English (Tier I) Certificate Required. Excellent customer service and telephone techniques and etiquette. Health Maintenance Organizations (HMO) desirable. Ability to: Work under pressure; work independently and manage multi-task responsibilities; be willing and able to assist and educate the member; intervene effectively in crisis situation on behalf of an upset, distraught, dissatisfied, confused or angry member; solve complex and comprehensive problems; organize and set priorities; adhere to state and federal timelines; have excellent communication skills both written and verbal and work in a rapidly evolving work environment. Possession of valid driver’s license and proof of State required auto liability insurance. Required Travel Up to 15%
We have an excellent benefit package to include: health care, dental, life, 457b and 401a plan, and other supplemental benefits. As a condition of employment, a satisfactory drug test and background check are required. E.O.E.