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Member Services Rep II (Bilingual)

Date:  12/19/2014

Description: Under the supervision of the Member Services Supervisor and the direction of the Member Services Manager, the Member Services Representative II will perform all duties of a Member Services Representative I with the additional lead responsibilities as listed below.

Requirements: Three (3) or more years of recent experience in customer service related field with a high degree of problem solving and decision making. Strong telephone and communication skills required. Typing skills of 45+ NWPM Certificate Required.  Associate’s Degree from an accredited school or equivalent. Additional years of experience within a medical call center environment may substitute Education.  ** Bilingual Spanish/English (Tier I) Certificate Required.  Excellent customer service and telephone techniques and etiquette.  Health Maintenance Organizations (HMO) desirable.  Ability to:  Work under pressure; work independently and manage multi-task responsibilities; be willing and able to assist and educate the member; intervene effectively in crisis situation on behalf of an upset, distraught, dissatisfied, confused or angry member; solve complex and comprehensive problems; organize and set priorities; adhere to state and federal timelines; have excellent communication skills both written and verbal and work in a rapidly evolving work environment.  Possession of valid driver’s license and proof of State required auto liability insurance. Required Travel Up to 15%

We have an excellent benefit package to include: health care, dental, life, 457b and 401a plan, and other supplemental benefits.  As a condition of employment, a satisfactory drug test and background check are required. E.O.E.

Req# 217-14